Refund & Return Policy – Royal Choice

Effective Date:  1st June 2025
Website: https://royalchoicebd.com

At Royal Choice, we value our customers and want you to have the best shopping experience. This Return & Refund Policy explains the conditions under which you can return products and request refunds.

1. Returns

  • Products can be returned within 7 days of receiving your order.

  • To be eligible for a return, items must be:

    • Unused, undamaged, and in their original packaging.

    • Accompanied by the receipt or proof of purchase.

  • Certain items (such as perishable goods, personal care products, or items marked as non-returnable) cannot be returned.

2. Refunds

  • Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

  • Approved refunds will be processed within 7–10 business days.

  • Refunds will be issued to your original payment method (e.g., mobile banking, bank transfer, card payment).

  • Shipping charges are non-refundable unless the return is due to our mistake (e.g., wrong or defective product).

3. Exchanges

  • If you receive a defective or damaged product, we will replace it with the same item (subject to stock availability).

  • If the exact product is not available, we may offer a replacement item of similar value or a full refund.

4. Order Cancellations

  • Orders can be canceled within 24 hours of purchase, provided the item has not already been shipped.

  • Once shipped, cancellation will not be possible, but you may request a return after delivery (conditions apply).

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Personal care, health, or hygiene-related items.

  • Discounted, clearance, or promotional items.

  • Customized or special-order products.

6. How to Initiate a Return

To request a return or refund, please contact us at:

📧 Email: contact@royalchoicebd.com
📞 Phone: +8801609789811
🌐 Website: https://royalchoicebd.com

Provide your order number, product details, and reason for return. Our support team will guide you through the process.

7. Policy Updates

Royal Choice reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with a revised “Effective Date.”